Legal

Terms of Service

Last updated: September 2026. Please read these terms carefully before using Zensebot's website or services.

These Terms of Service ("Terms") govern your access to and use of the website zensebot.com, our AI automation services, and our Zenvi chatbot product (together, the "Services"), all provided by Zensebot ("we," "our," or "us"), an AI automation agency based in Lahore, Pakistan. By accessing our website, subscribing to Zenvi, or engaging us for custom automation work, you agree to these Terms.

1. Acceptance of Terms

By visiting our website, creating a Zenvi account, subscribing to any paid plan, or signing an agreement with us for custom AI automation services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the authority to bind the business you represent, to use our Services.

2. Description of Services

Zensebot provides two categories of service:

  • Zenvi — a self-serve AI chatbot software-as-a-service (SaaS) product, available for $20/month, that businesses use to automate customer support conversations and lead generation on their own website or channels.
  • General AI automation services — custom-built chatbots, AI voice agents, CRM and lead automation, appointment booking systems, business-process automation, and website development, scoped and delivered on a per-client, per-project basis under a separate agreement.

Custom automation projects (the second category) are governed by these Terms together with the specific scope, pricing, and delivery terms agreed with you directly, for example over email or a signed proposal. Where the two conflict on a specific point, your signed project agreement controls.

3. Zenvi Subscription & Billing

  • Price: Zenvi is billed at $20/month per subscription, unless a different price was explicitly agreed with you in writing.
  • Payment processor: All Zenvi payments are processed securely through Paddle, our third-party payment provider. Zensebot does not directly store your full card details.
  • Billing cycle: Subscriptions renew automatically every month on the same date you first subscribed, until cancelled.
  • Cancel anytime: You may cancel your Zenvi subscription at any time. Cancellation stops all future charges, but does not end your current, already-paid billing period early — you keep access until the end of the period you've paid for.
  • No partial refunds: We do not provide partial-month refunds for cancelling partway through a billing period. See our Refund Policy for the limited circumstances in which a refund is available.
  • Price changes: If we change Zenvi's pricing, we will notify active subscribers by email at least 14 days before the change takes effect. Continuing to use Zenvi after that date means you accept the new price.

4. User Responsibilities & Acceptable Use

When using Zenvi or any Zensebot-built system, you agree that you will not:

  • Use the Services for any unlawful purpose, or to transmit content that is fraudulent, defamatory, obscene, or infringes on anyone's rights
  • Attempt to reverse-engineer, decompile, or extract the underlying source code, models, or workflows powering Zenvi or any custom system we build
  • Use the Services to send unsolicited spam, or in a way that violates applicable telecommunications or anti-spam law (including the TCPA for calling/messaging systems)
  • Share your Zenvi account credentials with unauthorized third parties, or resell access to Zenvi without our written permission
  • Upload data you do not have the legal right to use, including personal data of third parties collected without proper consent
  • Attempt to overload, disrupt, or gain unauthorized access to our systems or infrastructure

You are responsible for the accuracy of the business information, scripts, and data you provide us to train or configure your chatbot, voice agent, or automation system, and for obtaining any consents required from your own customers or website visitors.

5. Intellectual Property

Zensebot owns all rights, title, and interest in and to Zenvi, our proprietary automation frameworks, templates, and underlying technology, including all associated intellectual property rights. Nothing in these Terms transfers ownership of our products or underlying technology to you.

For custom automation projects, the specific configuration, prompts, and workflows built for your business become yours to use for your business as described in your project agreement, but the underlying tools, frameworks, and reusable components remain Zensebot's property. We document and hand over what you need to operate your system independently.

You retain all rights to your own business data, content, and materials that you provide to us.

6. Limitation of Liability

Our Services are provided "as is" and "as available." While we work to ensure our AI systems perform reliably, AI-generated responses can occasionally be inaccurate or unexpected, and we do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, Zensebot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Services. Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid us in the 3 months preceding the claim.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or anything else that cannot be limited or excluded under applicable law.

7. Termination

You may stop using our Services and cancel your Zenvi subscription at any time as described in Section 3. We may suspend or terminate your access to Zenvi or any Zensebot system, with notice where reasonably possible, if you materially breach these Terms, misuse the Services, or fail to pay applicable fees.

Upon termination, your right to use the Services ends immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or legal requirements. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify active clients and Zenvi subscribers by email. Continued use of the Services after an update constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan, except where local consumer protection law gives you the right to bring a claim in your own country of residence.

10. Contact Us

If you have any questions about these Terms, please contact us at: